/* ============================================================
   shouhou.css · 售后支持页
   Hero 骨架：H17 大幅图背景 + 文字卡
   母题落位：hero 横线切割；范围区竖线切割；响应表横线切割 + 阶梯错位
   ============================================================ */

/* ---------- 1. Hero（H17 大图背景） ---------- */
.sh-hero{
  position:relative;overflow:hidden;
  background:linear-gradient(120deg,rgba(39,66,79,.82),rgba(46,110,150,.55)),url(../images/support1.jpg) center/cover no-repeat;
  padding:90px 0 110px;
}
.sh-hero-xline{top:55%;opacity:.35}
.sh-hero-in{position:relative;z-index:2}
.sh-hero .hero-bread a,.sh-hero .hero-bread span{color:#D6E9F4}
.sh-hero-card{max-width:640px}
.sh-hero-card h1{color:#fff;margin:16px 0 14px;font-weight:800}
.sh-hero-card h1 em{font-style:normal;color:var(--yellow)}
.sh-hero-card p{color:#D6E9F4;font-size:16px;margin-bottom:24px}
.sh-hero-btns{display:flex;gap:12px;flex-wrap:wrap}

/* ---------- 2. 售后范围五宫格 ---------- */
.sh-scope-sec{position:relative}
.sh-scope-vline{top:0;bottom:0;right:25%;opacity:.2}
.sh-scope{
  display:grid;grid-template-columns:repeat(5,1fr);gap:18px;position:relative;z-index:2;
}
.sh-scope-card{
  background:#fff;border:2px solid var(--line);border-radius:var(--r-lg);
  padding:26px 20px;box-shadow:var(--shadow-sm);
}
.sh-scope-ic{
  width:50px;height:50px;border-radius:50%;display:flex;align-items:center;justify-content:center;
  margin-bottom:14px;
}
.sh-scope-ic .ic{font-size:22px}
.sh-ic-blue{background:var(--blue)}
.sh-ic-green{background:var(--green)}
.sh-ic-yellow{background:var(--yellow)}
.sh-scope-card h3{font-size:16px;margin-bottom:8px}
.sh-scope-card p{font-size:13.5px;color:var(--muted)}

/* ---------- 3. 响应时间表（阶梯错位） ---------- */
.sh-time-sec{position:relative;background:var(--cream)}
.sh-time-xline{top:40px;opacity:.4}
.sh-time-grid{
  display:grid;grid-template-columns:repeat(4,1fr);gap:20px;position:relative;z-index:2;
}
.sh-time{
  background:#fff;border:2px solid var(--line);border-radius:var(--r-lg);
  padding:26px 22px;box-shadow:var(--shadow-sm);text-align:center;
}
.sh-time-up{margin-top:34px;border-top:5px solid var(--blue)}
.sh-time b{display:block;font-size:30px;color:var(--blue-ink);margin-bottom:8px}
.sh-time span{font-size:13.5px;color:var(--muted)}
.sh-time a{text-decoration:underline;font-weight:600}

/* ---------- 4. 服务通道图文错位 ---------- */
.sh-channel{display:grid;grid-template-columns:1fr 1.2fr;gap:44px;align-items:center}
.sh-channel-img{position:relative}
.sh-channel-sticker{
  position:absolute;left:-10px;bottom:-14px;background:var(--green);
  padding:9px 18px;border-radius:999px;font-weight:800;font-size:13px;
  border:2px solid #fff;box-shadow:var(--shadow-sm);
}
.sh-channel-text h2{font-size:26px;margin:10px 0 16px}
.sh-ch-list li{
  padding:12px 0 12px 24px;position:relative;border-bottom:1px dashed var(--line);font-size:14.5px;
}
.sh-ch-list li::before{
  content:"";position:absolute;left:0;top:19px;width:11px;height:11px;border-radius:50%;
  background:var(--yellow);
}
.sh-ch-list b{color:var(--blue-ink)}
.sh-channel-note{margin-top:14px;font-size:13.5px;color:var(--muted);background:var(--bg);padding:12px 16px;border-radius:var(--r-sm)}

/* ---------- 5. 托管引导（通栏色块） ---------- */
.sh-weihu{
  background:linear-gradient(120deg,var(--blue),var(--green));
  border-radius:var(--r-lg);padding:40px 44px;color:var(--ink);
  display:flex;flex-direction:column;gap:12px;align-items:flex-start;
}
.sh-weihu h2{font-size:24px}
.sh-weihu em{font-style:normal}
.sh-weihu p{font-size:14.5px;max-width:680px}
.sh-weihu a{text-decoration:underline;font-weight:700}

/* ---------- 6. FAQ ---------- */
.sh-faq-list{max-width:860px;margin:0 auto;display:grid;gap:14px}
.sh-q{background:#fff;border:2px solid var(--line);border-radius:var(--r-md);padding:18px 22px}
.sh-q summary{font-weight:700;cursor:pointer;list-style:none}
.sh-q summary::-webkit-details-marker{display:none}
.sh-q summary::after{content:"?";float:right;color:#fff;background:var(--green-deep);border-radius:50%;width:24px;height:24px;display:inline-flex;align-items:center;justify-content:center;font-size:13px}
.sh-q p{margin-top:10px;color:var(--muted);font-size:14px}
.sh-q p a{text-decoration:underline}

/* ---------- 7. CTA ---------- */
.sh-cta{
  text-align:center;background:var(--blue-ink);border-radius:var(--r-lg);
  padding:48px 30px;color:#fff;position:relative;overflow:hidden;
}
.sh-cta::before{content:"";position:absolute;width:170px;height:170px;border-radius:50%;background:var(--yellow);opacity:.2;top:-70px;left:-50px}
.sh-cta h2{color:#fff;margin-bottom:8px}
.sh-cta h2 em{font-style:normal;color:var(--yellow)}
.sh-cta p{color:#D6E9F4;margin-bottom:22px}
.sh-cta-btns{display:flex;gap:14px;justify-content:center;flex-wrap:wrap;margin-bottom:16px}
.sh-cta-tel{display:flex;gap:26px;justify-content:center;font-size:14px;color:#D6E9F4}
.sh-cta-tel span{color:#B6D6E6;margin-right:6px}
.sh-cta-tel a{color:#fff;font-weight:700}

/* ---------- 移动端 ---------- */
@media (max-width:960px){
  .sh-scope{grid-template-columns:1fr 1fr}
  .sh-time-grid{grid-template-columns:1fr 1fr}
  .sh-time-up{margin-top:0}
  .sh-channel{grid-template-columns:1fr}
}
@media (max-width:560px){
  .sh-scope{grid-template-columns:1fr}
  .sh-time-grid{grid-template-columns:1fr}
  .sh-weihu{padding:28px 22px}
}

/* ===== 补充模块：处理实例（十字分割装饰） ===== */
.xt-sec{position:relative;overflow:hidden;}
.xt-xline{position:absolute;top:42px;left:0;right:0;height:2px;background:var(--blue);opacity:.22;}
.xt-vline{position:absolute;top:70px;bottom:70px;right:36px;width:2px;background:var(--blue);opacity:.22;}
.xt-cols{display:grid;grid-template-columns:repeat(3,1fr);gap:22px;margin-top:30px;}
.xt-card{background:#fff;border:1px solid #e4edf4;border-radius:12px;padding:26px 22px;}
.xt-card h3{font-size:17px;margin-bottom:10px;}
.xt-card p{color:#60748a;font-size:14px;line-height:1.85;}
.xt-foot{margin-top:24px;color:#60748a;font-size:15px;line-height:1.9;max-width:820px;}
@media (max-width:992px){.xt-cols{grid-template-columns:1fr;}}